Return Policy

Updated: May 2026

At SubZeroParts.com, we specialize in genuine OEM replacement parts for Sub-Zero, Wolf, and Cove appliances. Many appliance parts are model-specific, serial-number-specific, or version-specific, so our return policy is designed to help customers order with confidence while protecting the quality and integrity of genuine manufacturer parts.

Before placing an order, please verify your model number, serial number, and part number. If you are not sure whether a part is correct for your appliance, contact us before shipment and our team will help review compatibility.

Contact us for compatibility help:


1. Our Commitment

We want every customer to receive the correct genuine replacement part and have a clear understanding of the return process before ordering.

Our team can help review your model number, serial number, and part number before shipment. This is especially important for Sub-Zero, Wolf, and Cove appliances because the correct replacement part may vary depending on the exact model, production series, and serial number range.

If you are unsure about compatibility, please contact us before the order ships.

2. Return Window

Most eligible unused parts may be returned within 30 days of the delivery date.

To be eligible for return, the item must meet all of the following conditions:

The return request must be submitted within 30 days of delivery.

The item must be unused, uninstalled, undamaged, and unmodified.

The item must be in its original manufacturer packaging.

The manufacturer packaging must be clean, intact, and suitable for resale.

The item must not have been connected, installed, tested, programmed, damaged, or altered.

The return must be approved in advance by our support team.

The return must include a valid Return Merchandise Authorization, also known as an RMA.

Returns sent without prior approval or without an RMA may be refused or returned to the sender.

3. Return Merchandise Authorization

All returns must be -approved before shipping the item back.

To request an RMA, please contact our support team with the following information:

Order number

Customer name

Email address used for the order

Part number

Model number of the appliance

Serial number of the appliance

Reason for return

Photos of the item and packaging, if requested

Once your return request is reviewed, we will confirm whether the item is eligible for return and provide return instructions if approved.

Contact us to request a return:


4. Compatibility Responsibility

Sub-Zero, Wolf, and Cove replacement parts often depend on the exact model and serial number of the appliance. The same appliance model may use different parts depending on the production date, serial number range, design version, or factory update.

Customers are responsible for verifying compatibility before placing an order.

If a part is ordered incorrectly because the model number, serial number, or part number was not verified, the return may still be reviewed under this policy, but the customer may be responsible for return shipping, original shipping charges, and any applicable restocking fee.

If you are not sure which part you need, please contact us before shipment. We are happy to help review the information available and assist you in selecting the correct part.

5. Items Eligible for Return

An item may be eligible for return if:

The return is requested within 30 days of delivery.

The item is unused and has not been installed.

The item is in original manufacturer packaging.

The packaging is clean, intact, and not damaged.

The item has not been connected, powered, programmed, modified, or tested.

The return is approved by our team before the item is shipped back.

The returned item passes inspection after we receive it.

Approval of a return request does not guarantee a refund until the item has been received and inspected.

6. Opened Packaging

Some items with opened packaging may have limited return eligibility.

Opened packaging can affect the resale condition of genuine OEM appliance parts, especially when the manufacturer seal, protective packaging, electrical packaging, or identification labels have been removed or damaged.

If an opened item is approved for return, it may be subject to a restocking fee.

Opened items must be approved in advance before being shipped back.

Opened items that are returned without approval may be refused.

Opened items that cannot be resold as new may not be eligible for a refund.

7. Restocking Fee

A restocking fee may apply to approved returns when the item requires inspection, repackaging, handling, manufacturer verification, or condition review.

A restocking fee may apply to:

Opened packaging

Customer-ordered incorrect parts

Items requiring additional inspection

Items with packaging wear

Items that require repackaging before resale

Returns not caused by our error

When applicable, the standard restocking fee may be up to 20% of the item price.

The restocking fee does not apply when the return is due to our confirmed error, such as shipping an incorrect item that does not match the order.

8. Non-Returnable or Limited-Return Items

Some parts may be non-returnable or have limited return eligibility because of safety, quality control, manufacturer packaging, electrical integrity, or resale restrictions.

The following items may be non-returnable once opened, installed, connected, powered, tested, programmed, modified, or removed from sealed packaging:

Electronic control boards

Control panels

Display boards

User interface boards

Electrical modules

Sensors

Switches

Igniters

Wiring harnesses

Sealed electrical components

Special-order parts

Non-stock parts

Discontinued parts

Parts ordered specifically for a customer

Parts with damaged or missing manufacturer packaging

Parts that have been installed or attempted to be installed

Parts that show signs of use, handling damage, marks, writing, tape, labels, or modification

Electronic and electrical parts are especially sensitive to handling, installation, static discharge, incorrect voltage, improper diagnosis, and appliance-related failures. For this reason, many electronic parts cannot be returned once opened, installed, connected, or tested.

9. Installed or Used Parts

Installed, used, connected, powered, modified, damaged, or tested parts are not eligible for return unless the return is due to our confirmed shipping error or another issue approved by our team in writing.

A part is considered used if it has been:

Installed in an appliance

Connected to power

Connected to wiring

Mounted, fitted, or positioned for installation

Programmed or configured

Tested in an appliance

Damaged during installation

Modified in any way

Returned without original manufacturer packaging

Returned with missing labels, seals, documents, or protective materials

10. Special-Order, Non-Stock, and Discontinued Parts

Special-order, non-stock, discontinued, backordered, or customer-requested parts may have limited return eligibility.

These items are often ordered specifically for the customer and may not be returnable to the manufacturer or distributor.

If a part is special-order, non-stock, discontinued, or subject to limited return eligibility, we may not be able to accept a return unless the return is due to our confirmed error.

If you are unsure whether a part is special-order or returnable, please contact us before placing your order.

11. Shipping Charges for Returns

Original shipping charges are non-refundable unless the return is due to our confirmed error.

Return shipping is the customer’s responsibility unless we shipped the wrong item or made another confirmed order fulfillment error.

If an order included discounted, flat-rate, or partially subsidized shipping, the actual shipping cost incurred by us may be deducted from the refund when the return is not due to our error.

For approved returns not caused by our error, the refund may be reduced by:

Original shipping cost

Return shipping cost, if paid by us

Carrier fees

Restocking fee, if applicable

Any other shipping-related cost directly associated with the return

Our website may offer flat-rate shipping options for U.S. orders, but the actual carrier cost can vary based on item size, weight, shipping distance, service level, insurance, and packaging requirements.

For large, heavy, oversized, fragile, or high-value parts, actual shipping costs may be higher than the flat shipping amount paid at checkout.

12. Refused Deliveries and Undeliverable Packages

If a package is refused, not accepted, returned to sender, or cannot be delivered because of an incorrect or incomplete address provided by the customer, the customer may be responsible for:

Original shipping charges

Return shipping charges

Carrier return fees

Address correction fees

Restocking fee, if applicable

Any approved refund will be processed after the returned item is received and inspected.

13. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to cancel the order before it ships. However, once an order has been processed, packed, transferred to a carrier, or shipped, it may no longer be possible to cancel.

If the order has already shipped, the return will be handled according to this Return Policy.

14. Damaged Shipments

Please inspect your package as soon as it is delivered.

If your item arrives damaged, please contact us within 48 hours of delivery.

To help us review a damaged shipment, please provide:

Order number

Photos of the damaged item

Photos of the outside shipping box

Photos of the inside packaging materials

Photos of the shipping label

Photos of any visible damage

A short description of the issue

Please keep the item, packaging, shipping box, labels, and packing materials until the claim is reviewed. The carrier may require the original packaging for inspection.

Damaged shipment claims may be delayed or denied if the original packaging is discarded before the claim is reviewed.

15. Incorrect Item Received

If you believe you received an incorrect item, please contact us within 48 hours of delivery.

Please provide:

Order number

Part number ordered

Part number received

Photos of the item

Photos of the manufacturer label

Photos of the packaging

Model and serial number of your appliance, if compatibility is part of the issue

If we confirm that we shipped an incorrect item, we will work with you to resolve the issue.

16. Missing Items or Package Issues

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier first and check the delivery area, mailbox, parcel locker, front desk, building office, neighbors, or other common delivery locations.

If further assistance is needed, contact us and we will help review the shipment information available.

Carrier investigations may take time. Refunds or replacements for lost packages may depend on carrier confirmation, insurance review, delivery confirmation, and claim approval.

17. Delivery Delays

Delivery dates are estimates provided by the shipping carrier and are not guaranteed by SubZeroParts.com.

We are not responsible for delays caused by carriers, weather, service interruptions, incorrect addresses, customs processing, high shipping volume, holidays, or events outside our control.

If a shipment is delayed but still in transit, we cannot process a refund simply because the package has not yet arrived. Once the package is delivered, any return request will be reviewed according to this Return Policy.

18. U.S. Orders

For orders shipped within the United States, return eligibility is based on the condition of the item, packaging, return window, RMA approval, and the reason for return.

U.S. customers are responsible for return shipping unless the return is due to our confirmed error.

19. Canada Orders

For orders shipped to Canada, return shipping costs are the responsibility of the customer unless the return is due to our confirmed error.

Canadian customers are responsible for any customs duties, brokerage fees, taxes, import charges, export charges, or carrier fees related to the original shipment or return shipment.

Shipping charges, customs fees, brokerage fees, duties, taxes, and import/export charges are not refundable.

20. International Orders

International orders may have limited return eligibility because of high shipping costs, customs requirements, import/export regulations, carrier restrictions, and manufacturer packaging requirements.

For all international orders, customers are responsible for arranging and paying for return shipping unless the return is due to our confirmed error.

We do not provide prepaid return labels for international returns unless we confirm that the return is due to our error.

International return shipping costs may be significantly higher than the original shipping charge.

International customers are responsible for:

Return shipping charges

Customs duties

Import taxes

Export fees

Brokerage fees

Carrier fees

Documentation fees

Any other charges related to returning the item

These charges are not refundable.

We strongly recommend confirming compatibility before placing an international order.

Contact us for compatibility help before shipment:


21. Refund Processing

Approved refunds are processed after the returned item is received and inspected.

Inspection may include reviewing:

Item condition

Manufacturer packaging

Part number

Serial number or identification label, if applicable

Signs of installation or use

Missing components

Damage

Packaging condition

RMA information

Return reason

If the return is approved after inspection, the refund will be issued to the original payment method when possible.

Refund processing times may vary depending on the payment provider, bank, or card issuer.

22. Refund Amount

The final refund amount may be reduced by applicable charges, including:

Original shipping cost

Return shipping cost, if paid by us

Carrier fees

Restocking fee, if applicable

Missing or damaged packaging

Missing components

Damage caused by handling, installation, or return shipping

Other costs directly related to the return

If the item is returned damaged, used, installed, incomplete, altered, or in a condition that does not meet this policy, the return may be denied or the refund may be reduced.

23. Exchanges

We generally process returns and new orders separately.

If you ordered the wrong part and need a different part, please contact us before placing a new order so we can help review compatibility.

If the original item is eligible for return, it will be handled according to this Return Policy.

24. Warranty

Manufacturer warranty coverage, when available, is separate from this Return Policy.

Warranty eligibility may depend on the manufacturer, part type, installation conditions, diagnosis, proof of purchase, and other requirements.

Electrical or electronic parts damaged by improper installation, incorrect diagnosis, short circuits, wrong voltage, appliance failure, moisture, power surge, or handling may not qualify for warranty coverage.

If you believe a part has a manufacturer defect, please contact us with your order number, part number, model number, serial number, photos, and a description of the issue.

25. Professional Installation Recommendation

Many Sub-Zero, Wolf, and Cove parts should be diagnosed and installed by a qualified appliance service professional.

Incorrect diagnosis or improper installation can damage the new part, the appliance, or other components.

We recommend verifying the root cause of the appliance issue before ordering electrical, electronic, sealed system, ignition, gas, or control-related parts.

26. Payment Disputes

If there is an issue with your order, please contact us first so we can review the situation and help resolve it quickly.

A payment dispute or chargeback is not a substitute for contacting us, requesting an RMA, reporting shipping damage, or following the return process.

We reserve the right to respond to inaccurate or unsupported payment disputes using order records, payment records, tracking information, delivery confirmation, carrier documentation, customer communications, RMA records, return inspection results, photos, and other relevant transaction information.

Nothing in this section limits any lawful consumer rights or prevents a customer from disputing a genuine unauthorized transaction, billing error, non-delivery, or other legally valid claim.

27. How to Start a Return

To start a return request, contact us with your order details.

Please include:

Order number

Full name

Email address

Phone number

Part number

Reason for return

Model number of your appliance

Serial number of your appliance

Photos of the item and packaging, if requested

Contact us to start a return:


28. Important Return Instructions

Do not ship an item back without approval.

Do not write directly on the manufacturer packaging.

Do not place shipping labels directly on the manufacturer box unless instructed.

Use protective outer packaging when shipping a return.

Keep your return tracking number.

Insure high-value items when appropriate.

Pack the item carefully to prevent shipping damage.

Returns damaged in return transit may be denied or reduced.

29. Customer Support Hours

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 Eastern Time (ET).

Messages received outside business hours will be reviewed on the next business day.

30. Questions Before Ordering

If you are unsure which part you need, please contact us before placing your order.

We can help review:

Appliance model number

Appliance serial number

Part number

Previous part numbers

Compatibility notes

Production series

Photos of the existing part

Photos of the appliance rating plate

Contact us before ordering:


31. Policy Updates

SubZeroParts.com may update this Return Policy from time to time. The version posted on this page applies to orders placed after the updated date shown above.

32. Contact Information

For return questions, compatibility help, damaged shipment claims, or order assistance, please contact us.

Email:
info@subzeroparts.com


Contact form:


We are always happy to help you verify the correct genuine Sub-Zero, Wolf, or Cove replacement part before shipment.