Shipping Policy

Effective Date: May 2026

At SubZeroParts.com, we specialize in genuine OEM replacement parts for Sub-Zero, Wolf, and Cove appliances. Our goal is to provide a clear, reliable, and transparent shipping experience for every customer.

Please review this Shipping Policy before placing your order. If you have questions about shipping, delivery time, heavy items, international shipping, or compatibility before shipment, contact our team and we will be happy to help.

Contact us:


1. Order Processing

Most orders are processed within 1–2 business days after payment has been received.

Orders are processed Monday through Friday, excluding major holidays.

Orders placed on weekends or holidays are usually processed on the next business day.

Processing times may vary during peak seasons, supplier delays, carrier delays, manufacturer backorders, or other circumstances outside our control.

If a part is backordered, special-order, discontinued, oversized, unusually heavy, or requires additional verification before shipment, processing may take longer.

2. Compatibility Before Shipment

Many Sub-Zero, Wolf, and Cove replacement parts are model-specific, serial-number-specific, or version-specific.

Before placing an order, please verify your model number, serial number, and part number.

If you are not sure whether a part fits your appliance, contact us before shipment. Our team can help review compatibility using the information available.

Contact us for compatibility help:


3. Shipping Carriers

We ship orders using trusted carriers such as UPS, FedEx, and USPS.

Carrier selection may depend on:

Package size

Package weight

Destination

Delivery service selected

Part value

Insurance requirements

Carrier availability

Shipping address type

Special handling requirements

Tracking information will be provided once your order ships.

4. U.S. Shipping Options

For most U.S. orders, available shipping options may include:

Standard Shipping

Priority Shipping

Express Shipping

Delivery times shown at checkout are estimates and may vary depending on the carrier, destination, weather, holidays, service interruptions, and other factors outside our control.

5. U.S. Shipping Costs

Our website may offer flat-rate shipping options for most standard U.S. orders.

Current checkout shipping options may include:

Standard Shipping: 5–7 business days

Priority Shipping: 3–5 business days

Express Shipping: 2–3 business days

Shipping prices shown at checkout are intended for eligible U.S. orders only.

Some items may require additional shipping review because of size, weight, value, insurance, packaging requirements, or carrier restrictions.

Large, heavy, oversized, fragile, high-value, or special-handling parts may have higher shipping costs than the standard checkout shipping amount.

If additional shipping charges are required, we may contact you before shipment.

6. Heavy, Oversized, or Special-Handling Items

Some appliance parts require special shipping handling because of size, weight, fragility, value, or packaging requirements.

This may include, but is not limited to:

Compressors

Evaporators

Condensers

Sealed system parts

Large door assemblies

Glass shelves

Large panels

Oversized assemblies

Heavy mechanical components

Bulky manufacturer-packaged parts

Heavy or oversized items may not be eligible for Priority or Express shipping, even if an expedited option is selected at checkout.

If you need expedited delivery for a heavy or oversized part, please contact us before placing your order so we can review available options and provide a custom shipping quote if needed.

Additional Shipping Charges for Heavy or Oversized Items

Some heavy, oversized, fragile, or unusually shaped parts may require additional shipping charges that are not fully covered by the standard flat-rate shipping fee shown at checkout. This may include, but is not limited to, compressors, evaporators, sealed system components, large assemblies, panels, shelves, and other bulky or high-risk items.

If the actual carrier cost exceeds the standard shipping amount collected at checkout, SubZeroParts.com may contact the customer before shipment with an updated shipping quote. The order will not be shipped until the customer approves and pays the additional shipping amount.

If the customer does not approve the additional shipping charge, SubZeroParts.com may cancel the order and issue a refund according to the original payment method.

We make every reasonable effort to identify these situations before shipment and communicate clearly with the customer.

7. Estimated Delivery Times

Estimated delivery times are provided for convenience and are not guaranteed.

Delivery time may depend on:

Carrier performance

Destination

Weather conditions

Holidays

Service interruptions

Address accuracy

Customs processing for international shipments

Carrier delays

High shipping volume

Once tracking is issued, customers can follow shipment progress directly through the carrier.

8. Tracking Information

Tracking information will be sent once the order has shipped.

Please allow time for the carrier tracking system to update after the label is created. In some cases, tracking may not show movement until the carrier scans the package.

9. Delivery Delays

We work to ship orders as quickly as possible, but carrier delivery dates are estimates and are not guaranteed by SubZeroParts.com.

Delays may occur because of weather, carrier service interruptions, incorrect addresses, holiday volume, customs processing, transportation delays, or other events outside our control.

If a package is delayed in transit, we will help review the tracking information and assist when possible.

10. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify:

Street address

Apartment, suite, unit, or building number

City

State or province

ZIP or postal code

Country

Phone number

Email address

If a package is delayed, returned, misdelivered, or subject to address correction fees because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs, carrier fees, return shipping, and reshipment charges.

11. Refused or Undeliverable Packages

If a package is refused, returned to sender, not accepted, or undeliverable because of an incorrect address or customer-related issue, the customer may be responsible for:

Original shipping charges

Return shipping charges

Carrier return fees

Address correction fees

Reshipment charges

Restocking fee, if applicable under our Return Policy

Any approved refund will be processed after the returned item is received and inspected.

12. Lost Shipments

If your tracking information shows no movement for an unusual period of time or you believe your package may be lost, please contact us.

We will help review the tracking information and assist with the carrier claim process when appropriate.

Refunds or replacements for lost shipments may depend on carrier investigation, insurance coverage, tracking records, delivery confirmation, and claim approval.

13. Damaged Shipments

Please inspect your package as soon as it is delivered.

If your order arrives damaged, contact us within 48 hours of delivery.

Please provide:

Order number

Photos of the damaged item

Photos of the outside shipping box

Photos of the inside packaging

Photos of the shipping label

Photos of any visible damage

A short description of the issue

Please keep the item, shipping box, labels, and all packaging materials until the claim is reviewed. The carrier may require the original packaging for inspection.

Damaged shipment claims may be delayed or denied if the original packaging is discarded before the claim is reviewed.

14. Missing Items or Delivery Issues

If tracking shows that your package was delivered but you cannot locate it, please check:

Front door

Side door

Mailbox

Parcel locker

Building office

Reception desk

Mailroom

Neighbors

Delivery photo, if available from the carrier

If you still cannot locate the package, contact the carrier and then contact us so we can help review the shipment information available.

15. International Shipping

International shipping may be available to select countries.

International shipping rates are calculated based on destination, package size, package weight, carrier availability, insurance requirements, customs documentation, and shipping service level.

International shipping costs may need to be reviewed individually before shipment.

If additional international shipping charges are required, we may contact you before shipment.

International customers are responsible for:

Customs duties

Import taxes

Tariffs

Brokerage fees

Carrier fees

Customs clearance charges

Local taxes

Import restrictions

Any other fees required by the destination country

These charges are not included in the product price unless specifically stated.

16. International Delivery Times

International delivery times are estimates only and may vary depending on:

Destination country

Carrier service

Customs clearance

Import review

Local delivery carrier

Weather

Holidays

International transportation delays

SubZeroParts.com is not responsible for delays caused by customs authorities, international carriers, import restrictions, or local delivery services.

17. International Returns

International orders may have limited return eligibility because of high shipping costs, customs requirements, import/export regulations, carrier restrictions, and manufacturer packaging requirements.

International customers are responsible for arranging and paying for return shipping unless the return is due to our confirmed error.

We do not provide prepaid return labels for international returns unless we confirm that the return is due to our error.

International return shipping costs, customs duties, import taxes, brokerage fees, export fees, and carrier charges are not refundable.

Please verify compatibility before placing an international order.

Contact us for compatibility help before shipment:


18. Shipping Charges and Returns

Original shipping charges are non-refundable unless the return is due to our confirmed error.

Return shipping is the customer’s responsibility unless we shipped the wrong item or made another confirmed fulfillment error.

If an order included discounted, flat-rate, or partially subsidized shipping, the actual shipping cost incurred by us may be deducted from the refund when the return is not due to our error.

For full return details, please review our Return Policy:
https://subzeroparts.com/return-policy

19. Order Changes After Purchase

If you need to change your shipping address, shipping method, or order details, contact us as soon as possible.

We will do our best to update the order before it ships. However, once an order has been processed, packed, transferred to a carrier, or shipped, changes may no longer be possible.

20. Order Cancellations Before Shipment

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet shipped, we will do our best to cancel it before processing.

If the order has already shipped, the order will be handled according to our Return Policy.

21. Questions Before Ordering

If you have questions about shipping cost, delivery time, heavy items, international shipping, or compatibility, please contact us before placing your order.

We can help review:

Part number

Model number

Serial number

Shipping destination

Shipping method

Heavy or oversized item requirements

International shipping requirements

Contact form:


22. Customer Support Hours

Customer Support: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET).

Messages received outside business hours will be reviewed on the next business day.

23. Policy Updates

SubZeroParts.com may update this Shipping Policy from time to time. The version posted on this page applies to orders placed after the updated date shown above.

24. Contact Information

For shipping questions, compatibility help, damaged shipment claims, or order assistance, please contact us.

Email:
info@subzeroparts.com


Contact form:


We are always happy to help you verify the correct genuine Sub-Zero, Wolf, or Cove replacement part before shipment.