Terms of Service

Effective Date: May 2026

Welcome to SubZeroParts.com. These Terms of Service govern your use of this website and your purchase of genuine OEM replacement parts for Sub-Zero, Wolf, and Cove appliances.

By accessing our website, placing an order, submitting a request, or communicating with our team, you agree to these Terms of Service, our Shipping Policy, our Return Policy, and our Privacy Policy.

Please read these terms carefully before placing an order. If you have questions about a part, shipping, compatibility, returns, or your order, please contact us before shipment.

Customer Support

Email:
info@subzeroparts.com

Phone:
(805) 429-8535

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Contact form:


1. About SubZeroParts.com

SubZeroParts.com specializes in genuine OEM replacement parts for Sub-Zero, Wolf, and Cove appliances.

Our website is designed to help customers, homeowners, property managers, technicians, and service companies find and order replacement parts for premium residential appliances.

Many Sub-Zero, Wolf, and Cove parts are model-specific, serial-number-specific, or production-version-specific. Because of this, customers should verify the model number, serial number, and part number before placing an order.

If you are unsure whether a part is correct for your appliance, contact us before shipment and our team will help review compatibility using the information available.

2. Independent Business Notice

SubZeroParts.com is an independent parts seller and service-related business resource. Unless expressly stated otherwise, SubZeroParts.com is not owned by, operated by, or officially affiliated with Sub-Zero Group, Inc., Wolf Appliance, Inc., Cove Appliance, or any of their affiliated companies.

Sub-Zero, Wolf, Cove, and related brand names are trademarks of their respective owners. These names are used on this website for identification, compatibility, and product reference purposes only.

3. Use of Website

You agree to use this website only for lawful purposes and in a way that does not interfere with the normal operation, security, or availability of the website.

You may not use this website to:

Submit false, inaccurate, or misleading information

Place fraudulent orders

Attempt unauthorized access to website systems

Copy, scrape, or misuse website content

Interfere with payment processing, checkout, or website functionality

Use the website for unlawful or abusive activity

We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action if we believe the website is being used improperly.

4. Product Information

We make reasonable efforts to provide accurate product information, part numbers, descriptions, compatibility notes, images, pricing, and availability.

However, appliance parts may change over time because of manufacturer updates, discontinued parts, superseded part numbers, production changes, serial number ranges, or factory revisions.

Product images may be used for reference and may not always show every detail, label, packaging variation, or production version.

Part descriptions, compatibility notes, previous part numbers, and technical details are provided to help customers make an informed purchase, but customers are responsible for verifying compatibility before ordering.

5. Compatibility Responsibility

Sub-Zero, Wolf, and Cove replacement parts often depend on the exact appliance model number and serial number.

The same appliance model may use different parts depending on:

Serial number range

Production date

Design version

Factory update

Previous part number

Superseded part number

Appliance configuration

Customer-specific installation

Customers are responsible for verifying that the part ordered is correct for their appliance.

If you are unsure which part you need, please contact us before placing your order or before the order ships.

Contact us for compatibility help:
Contact us

6. Model and Serial Number Verification

Before ordering, we strongly recommend verifying:

Appliance model number

Appliance serial number

Current part number, if available

Previous part number, if available

Photos of the existing part

Photos of the appliance rating plate

Any relevant compatibility notes

If a customer orders an incorrect part without verifying the model and serial number, the order may still be reviewed under our Return Policy, but the customer may be responsible for return shipping, original shipping charges, and any applicable restocking fee.

7. Orders

When you place an order on SubZeroParts.com, you agree that the information provided is accurate and complete.

This includes:

Customer name

Email address

Phone number

Shipping address

Billing information

Part number

Quantity

Model and serial number, when requested

Shipping method

We reserve the right to contact you for additional information before processing or shipping an order.

We may delay, hold, cancel, or refund an order if we need to verify product availability, shipping cost, compatibility, payment status, address accuracy, fraud risk, or other order details.

8. Order Confirmation

After placing an order, you may receive an order confirmation by email.

An order confirmation means that your order has been received. It does not guarantee final acceptance, product availability, immediate shipment, or compatibility with your appliance.

We reserve the right to cancel or refund an order if:

The item is unavailable

The item is discontinued

The price was incorrect

The shipping cost requires review

The shipping address is incomplete or invalid

The order appears fraudulent or high risk

The payment cannot be verified

The item cannot be shipped to the requested destination

Additional compatibility verification is needed

9. Pricing

We make reasonable efforts to keep pricing accurate and current.

Prices may change at any time without notice. In rare cases, pricing errors may occur because of data entry issues, supplier changes, manufacturer updates, discontinued parts, or technical errors.

If a pricing error is discovered after an order is placed, we may contact the customer to confirm the corrected price or cancel and refund the order.

We are not obligated to fulfill an order at an incorrect price caused by an obvious error.

10. Product Availability

Product availability is not guaranteed until the order is processed and the item is confirmed available for shipment.

Some parts may be:

In stock

Backordered

Special-order

Discontinued

Superseded by a newer part number

No longer available from the manufacturer

Subject to supplier delay

Limited in quantity

If an item is unavailable, delayed, discontinued, or replaced by a newer part number, we may contact you with available options.

Options may include waiting for the item, accepting a replacement or superseded part, changing the order, or receiving a refund.

11. Previous Part Numbers and Superseded Parts

Some OEM parts may have previous part numbers, alternate numbers, superseded numbers, or replacement numbers.

When a manufacturer replaces one part number with another, the newer part may be the correct current replacement.

Customers should review all compatibility notes carefully and contact us if they are unsure whether a current or previous part number is correct for their appliance.

12. Payment

Payment is required at the time an order is placed unless otherwise agreed in writing.

We may accept payment through secure third-party payment processors, including Stripe or other available payment methods.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate.

Orders may be delayed or canceled if payment cannot be authorized, verified, captured, or processed.

13. Sales Tax

Applicable sales tax may be charged based on the shipping address, product type, marketplace rules, state requirements, local requirements, or tax provider calculations.

Tax amounts may vary by jurisdiction and may be updated automatically during checkout.

14. Shipping Policy

All shipments are subject to our Shipping Policy.

Our Shipping Policy explains order processing, shipping options, delivery estimates, tracking, damaged shipments, lost packages, heavy items, oversized items, international shipping, customs fees, and related shipping terms.

Please review our Shipping Policy before placing an order:



15. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

Street address

Apartment, suite, unit, or building number

City

State or province

ZIP or postal code

Country

Phone number

Email address

If a package is delayed, returned, misdelivered, or subject to additional carrier charges because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs, return shipping, carrier fees, and reshipment charges.

16. Delivery Estimates

Delivery dates and shipping times are estimates only.

SubZeroParts.com is not responsible for delays caused by carriers, weather, holidays, customs processing, incorrect addresses, high shipping volume, service interruptions, or events outside our control.

Once an order has shipped, tracking information will be provided when available.

17. International Orders

International shipping may be available to select countries.

International customers are responsible for all customs duties, import taxes, tariffs, brokerage fees, carrier fees, customs clearance charges, local taxes, import restrictions, and any other fees required by the destination country.

International shipping costs may require individual review before shipment.

International orders may have limited return eligibility because of high shipping costs, customs requirements, import/export regulations, carrier restrictions, and manufacturer packaging requirements.

Customers should verify compatibility before placing an international order.

18. Returns

All returns are subject to our Return Policy.

Our Return Policy explains return eligibility, RMA approval, return window, opened packaging, electronic parts, installed parts, special-order parts, shipping charges, restocking fees, damaged shipments, and refund processing.

Please review our Return Policy before placing an order:



19. Return Merchandise Authorization

All returns must be approved in advance.

Returns may require a Return Merchandise Authorization, also known as an RMA.

Returns sent without approval or without an RMA may be refused, returned to the sender, or delayed.

Approval of a return request does not guarantee a refund until the returned item has been received and inspected.

20. Non-Returnable or Limited-Return Items

Some items may be non-returnable or have limited return eligibility because of safety, quality control, manufacturer packaging, electrical integrity, resale restrictions, or special-order status.

This may include:

Electronic control boards

Control panels

Display boards

User interface boards

Electrical modules

Sensors

Switches

Igniters

Wiring harnesses

Sealed electrical components

Special-order parts

Non-stock parts

Discontinued parts

Parts ordered specifically for a customer

Installed parts

Used parts

Opened parts with damaged or missing manufacturer packaging

Electronic and electrical parts may not be eligible for return once opened, installed, connected, powered, programmed, tested, or removed from sealed packaging.

21. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to cancel the order before it ships. However, once an order has been processed, packed, transferred to a carrier, or shipped, cancellation may no longer be possible.

If the order has already shipped, the order will be handled according to our Return Policy.

22. Refused or Undeliverable Orders

If a package is refused, not accepted, returned to sender, or undeliverable because of an incorrect address or customer-related issue, the customer may be responsible for:

Original shipping charges

Return shipping charges

Carrier return fees

Address correction fees

Reshipment charges

Restocking fee, if applicable

Any approved refund will be processed after the returned item is received and inspected.

23. Damaged Shipments

Customers should inspect packages as soon as they are delivered.

If an item arrives damaged, contact us within 48 hours of delivery.

Please provide photos of:

The damaged item

The outside shipping box

The inside packaging materials

The shipping label

Any visible damage

Please keep the item, packaging, shipping box, labels, and packing materials until the claim is reviewed. The carrier may require the original packaging for inspection.

Damaged shipment claims may be delayed or denied if the original packaging is discarded before the claim is reviewed.

24. Warranty

Manufacturer warranty coverage, when available, is separate from this Terms of Service and separate from our Return Policy.

Warranty eligibility may depend on the manufacturer, part type, installation conditions, diagnosis, proof of purchase, and other requirements.

Electrical or electronic parts damaged by improper installation, incorrect diagnosis, short circuits, wrong voltage, appliance failure, moisture, power surge, or handling may not qualify for warranty coverage.

If you believe a part has a manufacturer defect, contact us with your order number, part number, model number, serial number, photos, and a description of the issue.

25. Professional Diagnosis and Installation

Many Sub-Zero, Wolf, and Cove parts should be diagnosed and installed by a qualified appliance service professional.

Incorrect diagnosis or improper installation can damage the new part, the appliance, or other components.

We recommend verifying the root cause of the appliance issue before ordering electrical, electronic, sealed system, ignition, gas, or control-related parts.

SubZeroParts.com is not responsible for damage caused by improper installation, incorrect diagnosis, misuse, incorrect voltage, appliance failure, or installation by an unqualified person.

26. Customer Communications

By placing an order, submitting a request, or contacting us through the website, you agree that we may contact you regarding:

Order confirmation

Payment status

Shipping updates

Tracking information

Compatibility questions

Return requests

Damaged shipment claims

Customer support

Product availability

Order issues

We may contact you by email, phone, or form response using the information you provide.

27. Payment Disputes

If there is an issue with your order, please contact us first so we can review the situation and help resolve it quickly.

A payment dispute or chargeback is not a substitute for contacting us, requesting an RMA, reporting shipping damage, or following the return process.

We reserve the right to respond to inaccurate or unsupported payment disputes using order records, payment records, tracking information, delivery confirmation, carrier documentation, customer communications, RMA records, return inspection results, photos, and other relevant transaction information.

Nothing in this section limits any lawful consumer rights or prevents a customer from disputing a genuine unauthorized transaction, billing error, non-delivery, or other legally valid claim.

28. Fraud Prevention

We reserve the right to review, hold, cancel, or refund orders that appear suspicious, high risk, incomplete, inconsistent, or potentially fraudulent.

This may include orders with mismatched billing and shipping information, incomplete contact details, unusual order patterns, failed verification, high-risk payment signals, or other risk indicators.

We may request additional verification before processing or shipping an order.

29. Website Content

All website text, product descriptions, images, page layouts, graphics, logos, and other content are provided for informational and commercial purposes.

You may not copy, reproduce, distribute, scrape, republish, or misuse website content without written permission, except as allowed by law.

30. Third-Party Links

Our website may contain links to third-party websites, carriers, payment processors, review platforms, manufacturer resources, service websites, or external informational pages.

We are not responsible for the content, accuracy, policies, availability, or practices of third-party websites.

Use of third-party websites is subject to their own terms and policies.

31. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, and protected:



32. Limitation of Liability

To the maximum extent permitted by applicable law, SubZeroParts.com is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, purchase of parts, shipping delays, installation issues, incorrect diagnosis, compatibility errors, carrier delays, or third-party actions.

Our total liability for any order-related claim will not exceed the amount paid for the specific product giving rise to the claim, excluding shipping, taxes, fees, or other charges, unless otherwise required by applicable law.

33. No Guarantee of Appliance Repair Outcome

Purchasing and installing a replacement part does not guarantee that an appliance issue will be resolved.

Appliance problems may be caused by multiple components, wiring issues, control failures, installation problems, power supply issues, sealed system problems, user settings, or incorrect diagnosis.

Customers are responsible for proper diagnosis before ordering and installing parts.

34. Indemnification

You agree to hold SubZeroParts.com harmless from claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these Terms, inaccurate information provided by you, improper installation, unauthorized resale, fraudulent activity, or violation of applicable law.

35. Governing Law

These Terms of Service are governed by the laws of the State of California, without regard to conflict of law principles, unless another jurisdiction is required by applicable consumer protection law.

36. Changes to These Terms

SubZeroParts.com may update these Terms of Service from time to time.

The version posted on this page applies to orders placed after the effective date shown above.

Continued use of the website after updates are posted means you accept the updated Terms of Service.

37. Contact Information

For order questions, compatibility help, shipping questions, return requests, damaged shipment claims, or customer support, please contact us.

Email:
info@subzeroparts.com

Phone:
(805) 429-8535

Business Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Contact form:

We are always happy to help you verify the correct genuine Sub-Zero, Wolf, or Cove replacement part before shipment.